Terms of Use

Terms and conditions for using our website and services

Last Updated: November 3, 2025

Welcome to Virginia Home Remodeling Experts ("VHRE," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website vhre.org and our services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by:

  • These Terms of Use
  • Our Privacy Policy
  • Any additional terms and conditions that may apply to specific services

You must be at least 18 years old to use our services. By using our website, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

Services Description

VHRE provides professional home remodeling and renovation services in the Greater Richmond, Virginia area, including:

  • Kitchen remodeling and renovation
  • Bathroom remodeling and design
  • Basement finishing and remodeling
  • Floor installation and refinishing
  • Window replacement services
  • General contracting services
  • Home improvement and renovation projects

All services are subject to availability, scheduling, and the execution of a separate service agreement.

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to use our website in any way that:

  • Violates any applicable federal, state, or local law or regulation
  • Infringes on the rights of others
  • Contains viruses or other harmful code
  • Interferes with or disrupts the website or servers
  • Attempts to gain unauthorized access to our systems
  • Uses automated systems to access the website without permission

Account Security

If you create an account or submit information through our website, you are responsible for maintaining the confidentiality of your information and for all activities that occur under your account.

Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, photos, videos, and software, is the property of VHRE or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, duplicate, copy, or resell any part of our website
  • Modify, create derivative works, or reverse engineer our website
  • Use our trademarks, logos, or brand name without written permission
  • Remove or alter any copyright or proprietary notices

User-Generated Content

When you submit content to our website (such as reviews, testimonials, or project information), you grant VHRE a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content for business purposes, including marketing and promotional materials.

You represent and warrant that:

  • You own or have the right to submit the content
  • The content does not violate any third-party rights
  • The content is accurate and not misleading
  • The content does not contain defamatory, offensive, or illegal material

Estimates and Quotes

Any estimates, quotes, or pricing information provided through our website or communication channels are:

  • Preliminary and subject to change based on project scope and site inspection
  • Valid for 30 days unless otherwise specified
  • Not binding until a formal contract is signed by both parties
  • Based on information provided by you and may change if conditions differ

Final pricing and project terms will be outlined in a separate service agreement.

Limitation of Liability

Website Use

Our website and content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

Damages

To the fullest extent permitted by law, VHRE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or related to your use of our website or services.

Important: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless VHRE, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of our website or services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any content you submit to our website

Third-Party Links and Services

Our website may contain links to third-party websites or services (such as social media platforms, partner websites, or vendors). These links are provided for your convenience only.

We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. You access third-party sites at your own risk and should review their terms and privacy policies.

Service Agreement

These Terms govern your use of our website. Any actual remodeling or construction services will be governed by a separate written service agreement that will include:

  • Detailed project scope and specifications
  • Payment terms and schedule
  • Project timeline and milestones
  • Warranty information
  • Dispute resolution procedures
  • Liability and insurance provisions

In the event of any conflict between these Terms and a service agreement, the service agreement shall prevail with respect to the services provided.

Warranty and Guarantees

Warranty terms for completed projects will be detailed in your service agreement. General warranty provisions include:

  • Workmanship warranty as specified in the service agreement
  • Manufacturer warranties on materials and products used
  • Exclusions for normal wear and tear, misuse, or lack of maintenance
  • Required maintenance and care instructions

VHRE is a licensed and insured contractor in the Commonwealth of Virginia. All work complies with applicable building codes and regulations.

Dispute Resolution

Informal Resolution

If you have any dispute or claim arising from these Terms or our services, you agree to first contact us to attempt to resolve the dispute informally. We are committed to working with you to reach a fair resolution.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Richmond, Virginia.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will notify you by:

  • Posting the updated Terms on our website
  • Updating the "Last Updated" date at the top of this page
  • Sending notice to the email address you provided (if applicable)

Your continued use of our website after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and VHRE regarding your use of our website and services, superseding any prior agreements or understandings.

Contact Us

If you have any questions about these Terms of Use, please contact us:

Mailing Address

Virginia Home Remodeling Experts

308 Brighton Dr

Richmond, VA 23235

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.