VIRGINIA HOMEREMODELING EXPERTS

Privacy Policy

Your privacy is important to us

Last Updated: November 3, 2025

Virginia Home Remodeling Experts ("VHRE," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vhre.org and use our services.

Information We Collect

Personal Information You Provide

When you contact us or request our services, we may collect:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Project details and service preferences
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Process your service requests and communicate about projects
  • Send you quotes, estimates, and project updates
  • Improve our website and services
  • Send promotional communications (with your consent)
  • Analyze website usage and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations

How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business (e.g., email services, analytics providers)
  • Subcontractors: Qualified professionals who may assist with your project
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition of our business

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Google Analytics

We use Google Analytics to analyze website traffic and usage. Google Analytics uses cookies to collect information about your use of our website. For more information, visit Google's Privacy Policy.

EmailJS

We use EmailJS to process contact form submissions. Your information submitted through our contact form is transmitted securely to our email system.

Social Media

Our website includes links to social media platforms (Facebook, Instagram, LinkedIn). These platforms have their own privacy policies, which we encourage you to review.

Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request restriction of processing your personal information
  • Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell your information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at 804-362-0000 or info@vhre.org.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Mailing Address

Virginia Home Remodeling Experts

308 Brighton Dr

Richmond, VA 23235

By using our website and services, you consent to this Privacy Policy and agree to its terms.